Auto Insurance Claims: Top 10 Items You Need When You Make A Claim

1. Who did I have an accident with? Be sure to get complete information from the other party(ies) involved. This means copying down their address, driver’s license #, date of birth, and ask for their phone number.  In addition, obtain their insurance information including, the company, policy #, agent if there is one, the policy begin and expiration date and their phone #. You need to make sure that you have as much info as possible to give your insurance company; this will help get your claim resolved as fast as possible.

2. Were there any witnesses? Was there anyone who saw the accident happen? You want to make sure that you get information from anyone who saw the accident. This will assist the insurance companies to determine who is liable for the accident.

3. Were the police called? If the police called or showed up, make sure to get the name and badge # of the officer and a report number. It may take your insurance company up to 3 months to get a police report, so be sure you take the information but don’t rely on the insurance company getting the information.

4. What kind of vehicle or vehicles were involved in this accident? You want to make sure that you get the vehicle year, make and model, the license plate #, and VIN number for each vehicle involved.

5. Where did this happen? Get the intersection or street that the accident happened on. Also, you want to make sure that you know how many lanes are on each side of the street, if the street or streets are 1 way or 2 way, the type of striping on the pavement within 100 feet each direction of the loss, i.e. is it a solid, double yellow line, a white line, etc. Also, you want to know where each vehicle impacted, what lane you and the other car were driving in just before the accident, the direction of travel for each vehicle, and if there were any signs posted that control traffic flow.

6. How many passengers were in each vehicle? Take note of how many people were in each of the vehicles involved. Once you know, make a brief note of their description or name including: ethnicity, gender, weight, height, etc. This will help if you are the victim of a staged accident or other type of insurance fraud since people sometimes mysteriously are reported as an occupant of the vehicle when they were not present. This is not common, but if it ever does happen, this will help you avoid being a victim.

7. What type of condition was the car in right after the accident? Was the vehicle drivable? Where is the damage? Is there any additional damage on the vehicle not related to the accident? If there is additional damage on the vehicle not related to this accident, be sure to tell your insurance company.

8. Where do I want to get my vehicle repaired? If you have a shop in mind, have that information with you. If you don’t, ask around, your friends might have a good recommendation. Otherwise, you can ask your insurance company if they have a repair program. If they do have one, be sure to ask about the program’s warranty, cost, and if there is a benefit to using it.

9. Write down all the information. Record all the information that you have gathered and keep it in a safe place. This is to assist you if there is a problem with the claim. When you report it, be sure to write down who you spoke with, your claim #, and what if any promises were made. This will make your life easier if someone says something and then it doesn’t happen.

10. Take pictures of the accident right after it occurred. Take a photo of your vehicle and the other vehicle(s) involved including all 4 corners. Also, if you can get the other party in the photo, that will help in the event that either insurance company needs help identifying the other party involved.

If you have a claim that needs to be filed, the above items are good to gather since it will make the process easier and assist your insurance adjuster to resolve your claim at a faster pace. The insurance adjuster(s) you will deal with each have a job, it is to resolve as many claims as they can in the least amount of time possible. As a result, the more information you can give him or her, the smoother the process will be.

Filing an Auto Insurance Claim: When Do You Need a Police Report?

Certain accidents absolutely need a response from local law enforcement – local Police, Highway Patrol, Sheriff or other entity. Which department responds will be based on the jurisdiction in which the accident happened.  But do you always need a police report?

In several instances, it is necessary.  These would include, but are not necessarily limited to, the following:

• Any accident in which someone is injured
• Any accident where one or more drivers flee the scene
• An accident where there is serious damage to either or both vehicles

These circumstances can be traumatic and collecting ALL the information you need may be difficult at the time. Also, if anyone is injured, you will want a record with some details of the injury. The police report forms allow an officer to cover most possible details that would be required for the police department, courts, and certainly, for the adjuster. The officer is also able to verify some information and to search any information that a driver cannot provide at the scene. 

Additionally, your insurance company may require you to stay and report the accident, such as the case where the other driver flees the scene. Or, your carrier may accept a ‘counter report’. You physically go to the nearest law enforcement office and complete an accident report, and secure a copy to provide to your insurance company. This is typical in very large ,busy jurisdictions; officers may respond to the scene, but if no injuries are reported and the vehicles appear to be safely driveable,  they may advise you to go to the nearest station and complete a ‘counter report’, or they may provide the form to you at the scene.

There are also cases where it may be more helpful to have a police response and a report made even if they don’t meet the criteria above; these could include:

• An individual admits blame but insists on offering you a cash payment and will not provide you with his contact information, including his insurance information, stating he doesn’t want to have a negative report with his carrier. If he appears to be leaving the scene, jot down his license number and details of his vehicle.
• The other driver admits that he does not have any insurance coverage but offers to pay you cash for your damages. He may not be truthful with contact information, but the police may be able to locate some information.  
• The police report provides a very orderly form to collect all the important data, including some crucial details. It’s not unusual, in an already stressful setting, to forget which details to secure. This report will then be ordered by the adjuster in order to gather and coordinate details that may be unknown to or forgotten by her policyholder or the claimant.

Most importantly, even if an officer has collected contact information for everyone involved, do your best to also secure that information yourself, right at the scene.  It can sometimes takes weeks, or even months, depending on the jurisdiction, for an adjuster to secure a copy of the report. If you’ve jotted down insurance information for everyone, the adjuster will be able to begin a full investigation right away.